Frequently Asked Questions

Frequently Asked Questions

If you have any questions, please do not hesitate to send us an email at lightninggamesentertainment@gmail.com

For your base price, we offer to host 10 gamers inside our airconditioned/climate-controlled Gaming Van.

We have the equipment to add extra gamers where required. We have one extra Nintendo Switch inside and under our external awning, we have a PlayStation5 which can host 4 gamers.

We advise to let the kids enjoy their gaming until the end of the gaming session. Breaking the session for a birthday cake literally costs you money for us being there and kids not gaming.

If requested by you, we are happy to schedule the birthday cake 1/2 way through the gaming session.

We operate in 3 specific Service Areas. These are:

  • Primary Service Area - within 15km of Eatons Hill,

  • Secondary Service Area - between 15-25km of Eatons Hill, and

  • Extra Service area - over 25km from Eatons Hill. Each area has a different pricing plan.

  • (The Extra Service Area also has a Travel Charge associated with being further away from our Base in Eatons Hill. If you want a quote, please email us or call us and we will be happy to provide all the details you require).

  • When you book with us, you only initially pay a $50 deposit. This secures your preferred date/time of your booking.

  • Simply scroll up and find our booking button,

  • Select your Service Area,

  • Select your hours

  • Select your date/time

  • Pay your deposit

  • We will invoice you the remainder due one week prior to your booked date.

  • Click "Here" to Book.

That's a good question. Any damaging storms/hail then we can reschudule if required.

We can operate in a rainy environment, or even a storm as we have our Gamers within our Gaming Van nice and comfy in a climate controlled area.

When it comes to nasty storms, or predicted hail, we opt to reschedule due to the dangers involved and to minimise damage to our Gaming Van during these events.

Visit Bureau of Meteorology

  • We always intend to arrive early, usually 20 minutes early. This allows us to setup and be ready for your booked start time.

  • If we are to bring our generator along, then we will arrive 30 minutes early.

Unfortunately, we have had to change the way we ask our customers to pay due to previous clients taking their time to pay their accounts. We used to have a deposit paid prior to the date, then final payment afterwards. This lead to frustrations on both sides trying to finalise the accounts.

We've decided to make a seamless and easy, pay-in-advance, so there is no more worry. We guarantee your funds are secure and they will remain within our business accounts until the gaming event has completed. This allows us to easily issue refunds if there is a requirement to do so.

The only thing we ask you to do is:

  • Supply a minimum of one dual power outlet that is not connected to the kitchen or airconditioner units. We need the powerpoint to be on its own circuit to ensure a smooth experience

  • We need access to the LAN port on the back of your home router. This is used to connect gaming services to the Gaming Van. If you don't have a connection, or it is not working, we can offer our Onboard 5G Internet use for a small fee if required.

Unfortunately NO. This is because each Gaming Position has their own logon. If the gamers to use their own accounts and they do not remove their accounts, in theory, our next gaming van booking can be using your childs account. If this is the case, your child will be kicked off their own devices. This also may allow our next gaming van booking to use your childs funds or access your credit card via your childs accounts. We do not allow this, but kids being kids, this is a possibility. We are not responsible for your childs actions and if future gaming van bookings purchase something linked to your childs account, then Lightning Games is NOT responsible for repaying any amount spent.

We do offer a base price for our Gaming Van. Ontop of this price are some items you may wish to pay for additionally.

  • Extra Gamers - $10/gamer/2hours (12 or more gamers)

  • Side Awning - $20/2 hours (free if you hire PS5 VR2)

  • PS5 Virtual Reality 2 - $80/2 hours

  • 5G Onboard Internet - $30/2hours

  • Generator - $140/2hours then $30per hour

Pricing per child for 2 hours within our Primary Service Area is:

Maximum of 11 kids - $36.37 ea. (Inside Gaming Van Only)

Maximum of 15 kids - $30.67 ea (With External Awning).

Yes you can, but we may not have Wifi available. Our Onboard 5G Internet option does have Wifi available, but if we simply plug into your home internet router, Wifi may not be available inside our Gaming Van. We prefer that gamers use our van devices and logons where possible.

Our Gaming Van is approx 8m in length and 2.4m wide and 3.2m high. Our Gamers all sit on the passenger side of the Gaming Van facing the Gaming TVs on the drivers side.

Access is via the rear of the Gaming Van.

We can usually park in a normal long carpark, but if we bring our Generator along, then we need our ramps out the back of the gaming van to take it out of the van. So we may need a larger space.

If we are directed to park in an area that subsides/sinks and we cannot drive out, the customer will be fully responsible for the fee to tow our Gaming Van out of that area. Where we park is usually on hard/firm surfaces such as driveways, kerb side of the road etc.

The simple answer is YES, as long the gamers use our Gaming Van accounts and we have Internet access. Gamers simply link up with Fortnite squads on each console. We can have up to 2 controllers on each console, so theoretically, we can have up to 24 Gamers with 2 gamers on each console. Noting that inside our van, we can only seat 11, perhaps 12 gamers with another 2 outside under the awning. This is Fortnite specific advice.

Not at all. We take the hit in time as you, nor us, can predict traffic incidents. If we arrive late, we will stay until your time that you booked us is fully expired. You will receive the full Gaming time that you paid for, even if we finish a little later than expected.